INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, absolutely! At Mementa Jewellery, we ensure that the product you receive matches the pictures shown on our website as closely as possible. However, slight differences in color or shine may occur due to lighting during photography and different screen settings, but the overall design, quality, and craftsmanship will remain the same. ✨
Where can I view my sales receipt?
You can view your sales receipt in your order confirmation email or by logging into your account on Mementa Jewellery and visiting the “My Orders” section, where you can access and download your receipt anytime
How can I return an item?
To return an item from Mementa Jewellery, simply contact our customer support team with your order details within the return period. Once your return request is approved, we will guide you through the return process and provide the necessary instructions for shipping the item back.
Will you restock items indicated as “out of stock?”
Yes, some “out of stock” items at Mementa Jewellery may be restocked based on demand and availability. We recommend checking the product page regularly or contacting our support team for updates on specific items.
Where can I ship my order?
Mementa Jewellery offers shipping to multiple locations across India and selected international destinations. You can enter your delivery address during checkout to check whether shipping is available in your area.
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